Look Who’s Talking Workshop – Statistics, links and notes

Here are some numbers and links that relate to the Look Who’s Talking workshop run on 8th March 2018.

Top grossing films:

…and in television:

…and in children’s books:

What about real life?

But why?


Daves, Johns, men and women CEOs in the FTSE 100

Passive, aggressive and assertive

When we are unhappy, upset or angry about a situation we tend to be:

Passive, aggressive, assertive…or a combination of them.

Passive Communication – I don’t really matter

Small mouth, big ears – just hearing, not speaking out

  • Hearing what others want but not saying what you feel or need
  • Apologising for things that aren’t your fault
  • Avoiding conflict, even when it’s upsetting
  • Not saying ‘no’ even when you need to


 Aggressive Communication  You don’t really matter

Small ears, big mouth – not listening, just speaking

  • Not listening or caring how others feel, just expressing your own opinions
  • Judging, insulting and criticising the person rather than the action
  • Threats, sarcasm, put-downs and exaggeration
  • Talking over people, shouting, not listening

Assertive Communication We both matter

Big ears, big mouth – speaking clearly and honestly, listening openly

  • Being clear what the problem is
  • Saying how you feel
  • Asking for what you want
  • Listening to others and respecting their views and rights too
  • Apologising when it’s fair
  • Compromising and trying to find a solution that suits everyone


Creating a Thinking Environment

Nancy Kline is a consultant and author who created the idea of the Thinking Environment. She’s worked with many statutory and corporate organisations from Universities to Easyjet and had some incredible impacts on creating more harmonious and productive workplaces. The ten components she identifies are:

  1. Attention Listening with palpable respect and without interruption
  2. Equality Giving equal turns to think and speak
  3. Ease Offering freedom from internal urgency
  4. Incisive Questions Finding and removing untrue assumptions that distort thinking
  5. Information Supplying the facts and dismantling denial
  6. Diversity Ensuring divergent thinking and diverse group identities
  7. Encouragement Giving courage for independent thinking by removing internal competition
  8. Feelings Allowing sufficient emotional release to restore thinking
  9. Appreciation Practising a 5:1 ratio of appreciation to criticism
  10. Place Creating a physical environment that says to people: “You matter”

Adapted from Time To Think, Listening To Ignite The Human Mind by Nancy Kline

More at www.timetothink.com